If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue.
When submitting a request, please include:
Your order number
Clear photos of the item received
Photos showing any damage, defect, or issue
Once the issue has been reviewed and confirmed, we will work with you to determine the most appropriate resolution. This may include a replacement, exchange, or refund depending on the circumstances.
If a product arrives damaged, defective, or incorrect, you may request an exchange for a replacement of the same item.
After the issue has been verified:
A replacement item may be shipped at no additional cost
We may request that the original item be returned before sending a replacement
If the item is no longer available, an alternative solution such as a refund may be offered
Our goal is to ensure you ultimately receive the item you originally intended to purchase.
Returns requested due to customer preference — such as selecting the wrong size or changing your mind about a design — may be accepted on a case-by-case basis.
In these situations:
The item must be unused and returned in its original packaging
The customer is responsible for all return shipping costs
Original shipping costs are non-refundable
Refunds may be issued only after the returned item has been received and inspected
Before sending any item back, you must first contact our team to request return authorization within 7 days of receiving the item.
Returns sent without prior authorization may not be accepted or processed.
To begin a return request, please contact us through our Contact page and include your order number along with a brief explanation of the issue.
All returns, exchanges, and refunds are subject to normal shipping and delivery timelines.
Customers should consider the time required for items to be shipped, returned, inspected, and processed when requesting a return, exchange, or refund. For example, if an item required a certain number of days to arrive, similar shipping timelines may apply when items are returned or replacements are sent.
Refunds or replacements cannot be completed until returned items have been received and reviewed where applicable.
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider or financial institution.
Refunds or returns may not be approved in situations including, but not limited to:
Items that have been used, altered, or damaged after delivery
Requests submitted outside the return window
Items returned without prior authorization
Items returned in a condition different from how they were originally received
If you have any questions regarding returns, refunds, or exchanges, please contact us through the Contact page and our team will be happy to assist you.
